CompTIA Security+ (SY0-601) — Question 254

An organization would like to remediate the risk associated with its cloud service provider not meeting its advertised 99.999% availability metrics. Which of the following should the organization consult for the exact requirements for the cloud provider?

Answer options

• A. SLA
• B. BPA
• C. NDA
• D. MOU

Correct answer: A

Explanation

The correct answer is SLA (Service Level Agreement), as it outlines the specific service expectations and performance metrics that the provider must adhere to, including availability. The other options, such as BPA (Business Partnership Agreement), NDA (Non-Disclosure Agreement), and MOU (Memorandum of Understanding), do not specifically address service performance metrics.