CompTIA Server+ (SK0-005) — Question 340

A technician has several possible solutions to a reported server issue. Which of the following BEST represents how the technician should proceed with troubleshooting?

Answer options

• A. Determine whether there is a common element in the symptoms causing multiple problems.
• B. Perform a root cause analysis.
• C. Make one change at a time and test.
• D. Document the findings, actions, and outcomes throughout the process.

Correct answer: C

Explanation

The correct approach is to make one change at a time and test, as this helps isolate the effect of each modification and determine what resolves the issue. The other options, while important in troubleshooting, do not directly address the need to test individual changes in a systematic manner.