CompTIA Server+ (SK0-005) — Question 327

Users are experiencing issues when trying to access resources on multiple servers. The servers are virtual and run on an ESX server. A systems administrator is investigating but is unable to connect to any of the virtual servers. When the administrator connects to the host, a purple screen with white letters appears. Which of the following troubleshooting steps should the administrator perform FIRST?

Answer options

• A. Check the power supplies.
• B. Review the log files.
• C. Reinstall the ESX server.
• D. Reseat the processors.

Correct answer: B

Explanation

The correct first step is to review the log files, as they can provide critical information about the errors occurring on the ESX server. Checking the power supplies, reseating processors, or reinstalling the ESX server may not be immediately relevant without first understanding the underlying issue through the logs.