CompTIA Server+ (SK0-005) — Question 293

A technician is troubleshooting a database server that has 12 external disk arrays. Multiple disks are in a degraded state. The server is in a remote, colocation facility and has on-site support. The technician notices all of the external storage arrays are degraded, but the internal arrays are functional. Which of the following steps should the technician take next to quickly address this issue?

Answer options

• A. Notify the users of the downtime and reboot the server from the RDP connection.
• B. Notify the management team about the issue and travel to the colocation site with spare disks and RAID controllers.
• C. Access the server with RDP and start the RAID utility software to rebuild the arrays.
• D. Restore the data for the affected disks and notify the users of the estimated recovery time.

Correct answer: B

Explanation

The correct answer is B because the technician needs to physically visit the colocation site with spare parts to replace the degraded disks and potentially faulty RAID controllers. Options A and C are not effective solutions as they don't address the hardware issue directly, and option D is not appropriate since restoring data doesn't resolve the degraded state of the disks.