CompTIA Server+ (SK0-005) — Question 279

Multiple users have reported an issue accessing files on a specific server. Which of the following should be the first step in troubleshooting this issue?

Answer options

• A. Notify the key stakeholders of an outage.
• B. Immediately execute a backup of the server.
• C. Identify changes made to the environment.
• D. Correct the permissions on the folder containing the files.

Correct answer: C

Explanation

The correct first step in troubleshooting is to identify changes made to the environment, as it can provide insights into what might be causing the access issues. Notifying stakeholders or executing a backup may not address the root cause, and correcting folder permissions should be considered only after understanding if changes contributed to the problem.