CompTIA Server+ (SK0-005) — Question 267

While a technician is troubleshooting a performance issue on a database server, users are disconnected from the database. An administrator is asked to intervene and restore access. Which of the following steps should the administrator take first?

Answer options

• A. Revert any patches or updates on the server from the past 24 hours.
• B. Reproduce the issue in a test environment and confirm the database fails in the same manner.
• C. Perform a root cause analysis and report the issue to management.
• D. Collect all logs from the system and review the actions the technician performed.
• E. Perform a quick backup of the system to prevent any further issues.

Correct answer:

Explanation

The correct first step is to collect all logs from the system and review the actions the technician performed, as this provides immediate insight into what may have caused the disconnections. Reverting patches or updates may not be necessary without understanding the issue, and reproducing the issue in a test environment or performing a root cause analysis can be time-consuming and may not quickly restore access. A quick backup is important but should follow the review of logs to identify the problem.