CompTIA Server+ (SK0-005) — Question 261

An administrator receives an alert that one of the virtual servers has suddenly crashed. The administrator confirms the data center does not have any power failures and then connects to the remote console of the crashed server. After connecting to the server console, which of the following should the administrator complete first?

Answer options

• A. Use the keyboard command Alt+F12 to switch to the kernel log screen.
• B. Perform a hard reboot on the server and monitor the server startup.
• C. Collect a screenshot of the PSOD and note the details after the line detailing the OS version.
• D. Collect a core dump from the server and store locally before rebooting the hardware.

Correct answer: C

Explanation

The correct answer is C because capturing a screenshot of the PSOD (Purple Screen of Death) and noting the details is crucial for diagnosing the issue. The PSOD contains valuable information that can help identify the cause of the crash. The other options, while they may be useful in some situations, do not provide the immediate diagnostic information needed to troubleshoot the problem effectively.