CompTIA Server+ (SK0-005) — Question 173

A technician is troubleshooting a server issue. The technician has determined several possible causes of the issue and has identified various solutions. Which of the following should the technician do NEXT?

Answer options

• A. Consult internet forums to determine which is the most common cause and deploy only that solution.
• B. Test each solution individually to determine the root cause, rolling back the changes in between each test.
• C. Implement the shortest solution first to identify the issue and minimize downtime.
• D. Test each solution in succession and restore the server from the latest snapshot.

Correct answer: B

Explanation

The correct answer is B because testing each solution individually helps isolate the root cause effectively while allowing for a rollback if necessary. Option A is not advisable as it relies on anecdotal evidence rather than systematic troubleshooting. Option C may lead to overlooking the actual cause if the shortest solution is not the correct one. Option D, while systematic, could lead to confusion if the solutions are not tested individually.