CompTIA Server+ (SK0-005) — Question 144

Ann, an administrator, has been troubleshooting a server issue. She carefully questioned the users and examined the available logs. Using this information, she was able to rule out several possible causes and develop a theory as to what the issue might be. Through further testing, her theory proved to be correct. Which of the following should be the NEXT step to troubleshoot the issue?

Answer options

• A. Document the findings and actions.
• B. Escalate the issue to the management team.
• C. Implement the solution.
• D. Establish an action plan

Correct answer: D

Explanation

The next logical step after validating a theory is to establish an action plan to address the identified issue. Documenting findings (A) is important but comes after the action plan. Escalating the issue (B) may not be necessary if a solution is identified, and implementing the solution (C) should follow after a structured plan is in place.