CompTIA Server+ (SK0-004) — Question 71

A user was set up with a new computer and is now unable to access a file share on the server. The user was previously able to access the file share from the old computer. The administrator knows the user can access other network resources, and the user's security permissions remain the same. Which of the following is the NEXT logical step for the administrator to troubleshoot this issue?

Answer options

• A. Ping the server from this computer to see if there is a response
• B. Log in to another computer as this user and attempt to browse to the share
• C. Log in to this computer as a different user and attempt to browse to the share
• D. Check security permissions on the file share for this user

Correct answer: A

Explanation

The correct step is to ping the server from the new computer to determine if there is network connectivity to the server. If the ping is successful, it confirms that the machine can reach the server, directing the next steps in troubleshooting. The other options do not effectively address connectivity issues and may introduce unnecessary complexity without confirming the basic network connection.