CompTIA Project+ (PK0-005) — Question 98

A project manager has just finished overseeing the implementation of a new, self-service benefits enrollment system. Many employees, however, are calling the human resources team for assistance instead of using the self-service system. Which of the following should the project manager have done as part of the execution plan?

Answer options

• A. Establish a minimally viable product.
• B. Prepare new knowledge base documentation.
• C. Update the project baseline and schedule.
• D. Periodically review vendor performance.

Correct answer: B

Explanation

The correct answer is B because preparing new knowledge base documentation would provide employees with the necessary resources to understand and utilize the self-service system effectively. Options A, C, and D do not directly address the issue of employee support and system usage, as they focus on product development, project management metrics, and vendor assessment respectively.