CompTIA Project+ (PK0-005) — Question 272

A manufacturing company is experiencing a high number of defects in its products and wants to identify the root cause to improve its processes. Which of the following should the company use?

Answer options

• A. Run charts
• B. Fishbone/Ishikawa diagrams
• C. Scatter plot
• D. Decision tree

Correct answer: B

Explanation

The correct answer is B, as Fishbone/Ishikawa diagrams are specifically designed to identify the root causes of problems by visually mapping out potential factors. While run charts, scatter plots, and decision trees are useful tools for data analysis and decision making, they do not focus solely on identifying root causes in the same way that Fishbone diagrams do.