CompTIA Project+ (PK0-005) — Question 248

A customer requests some changes to a product, and those changes are approved by the CCB. Which of the following should be changed first?

Answer options

• A. ROI
• B. KPI
• C. RACI
• D. SOW

Correct answer: D

Explanation

The Statement of Work (SOW) should be updated first because it defines the scope of the project and any changes must be documented there before adjustments to other metrics like ROI, KPI, or RACI can be made. The other options are important but come after the SOW in the change management process.