CompTIA Project+ (PK0-004) — Question 547

A project manager detects a defect in a project deliverable and suspects a team member missed a step during production.
Which of the following tools would be BEST for the project manager to use to confirm this suspicion?

Answer options

• A. Pareto chart
• B. Process diagram
• C. Run chart
• D. Fishbone diagram

Correct answer: D

Explanation

The Fishbone diagram is the most suitable tool for identifying potential causes of defects, allowing the project manager to investigate and confirm if a missed step contributed to the issue. The other options, while useful in different contexts, do not focus specifically on identifying root causes of problems like the Fishbone diagram does.