CompTIA Network+ (N10-009) — Question 46

Which of the following steps in the troubleshooting methodology includes checking logs for recent changes?

Answer options

• A. Identify the problem.
• B. Document the findings and outcomes.
• C. Test the theory to determine cause.
• D. Establish a plan of action.

Correct answer: A

Explanation

The correct answer is A, as identifying the problem involves gathering information and inspecting logs for any recent changes that could indicate what the issue is. The other options focus on different stages of troubleshooting, such as documentation, testing theories, and planning actions, which do not specifically address the review of logs.