CompTIA Network+ (N10-009) — Question 433

A user submits an escalated ticket regarding failed logins on their laptop. The user states that the time displayed on the laptop is incorrect. An administrator thinks the issue is related to the NTP. Which of the following should the administrator do next?

Answer options

• A. Create a plan of action.
• B. Implement a solution.
• C. Identify the problem.
• D. Test the theory.

Correct answer: D

Explanation

The correct action is to test the theory (D) by checking if the NTP settings are correctly configured and if the time is synchronized. The other options are not appropriate at this stage; creating a plan (A) or implementing a solution (B) should occur after confirming the issue, and identifying the problem (C) has already been established through the user's report.