CompTIA Network+ (N10-009) — Question 427

A network technician receives a new ticket while working on another issue. The new ticket is critical to business operations. Which of the following documents should the technician reference to determine which ticket to complete first?

Answer options

Correct answer: C

Explanation

The correct answer is C, SLA (Service Level Agreement), as it outlines the priority and response times for different types of tickets, helping the technician decide which issue to address first. The other documents, such as NDA (Non-Disclosure Agreement), AUP (Acceptable Use Policy), and MOU (Memorandum of Understanding), do not provide guidance on ticket prioritization.