CompTIA Network+ (N10-009) — Question 418

Which of the following steps of the troubleshooting methodology is most likely to involve talking to a user who opens a ticket?

Answer options

• A. Verifying full system functionality
• B. Establishing a theory of probable cause
• C. Identifying the problem
• D. Implementing the solution

Correct answer: C

Explanation

The correct answer is C because identifying the problem often requires gathering information directly from the user to understand the issue they are facing. The other options, such as verifying functionality or implementing solutions, do not typically involve user interaction to the same extent as identifying the problem.