CompTIA Network+ (N10-009) — Question 392

A network technician sets up a computer on the accounting department floor for a user from the marketing department. The user reports that they cannot access the marketing department's shared drives but can access the internet. Which of the following is the most likely cause of this issue?

Answer options

• A. Mismatched switchport duplex
• B. Misconfigured gateway settings
• C. Incorrect VLAN assignment
• D. SVI is assigned to the wrong IP address

Correct answer: C

Explanation

The correct answer is C, as each department typically operates on separate VLANs to restrict access to their resources. If the computer is incorrectly assigned to a VLAN that does not include the marketing department's shared drives, the user will be unable to access them. The other options do not specifically address the issue of access to departmental shared drives.