CompTIA Network+ (N10-009) — Question 39

Which of the following steps of the troubleshooting methodology should a technician take to confirm a theory?

Answer options

• A. Duplicate the problem.
• B. Identify the symptoms.
• C. Gather information.
• D. Determine any changes.

Correct answer: A

Explanation

The correct answer, A, involves replicating the issue to validate the initial theory about its cause. The other options focus on gathering data or understanding the issue without directly testing the hypothesis, which is essential for confirming or refuting it.