CompTIA Network+ (N10-009) — Question 349

Which of the following actions happen during the first step of the troubleshooting methodology? (Choose two.)

Answer options

• A. Question the obvious.
• B. Divide and conquer.
• C. Identify symptoms.
• D. Establish a theory.
• E. Use a top-to-bottom approach.
• F. Question users.

Correct answer: C, F

Explanation

The correct answers, C and F, involve recognizing the symptoms of the problem and asking users for information. The other options, while relevant to troubleshooting, pertain to later steps in the methodology rather than the initial identification of issues.