CompTIA Network+ (N10-009) — Question 173
A support agent receives a report that a remote user's wired devices are constantly disconnecting and have slow speeds. Upon inspection, the support agent sees that the user's coaxial modem has a signal power of -97dB. Which of the following should the support agent recommend to troubleshoot the issue?
Answer options
- A. Removing any splitters connected to the line
- B. Switching the devices to wireless
- C. Moving the devices closer to the modem
- D. Lowering the network speed
Correct answer: A
Explanation
The correct answer is A because splitters can weaken the signal strength, leading to connection issues and slow speeds. The other options do not address the core problem of the weak signal; switching to wireless (B) may not improve performance, moving closer (C) is not applicable to wired devices, and lowering the network speed (D) is counterproductive and doesn't solve the disconnecting issue.