CompTIA Network+ (N10-008) — Question 861

Which of the following is the first step to troubleshoot a network issue?

Answer options

• A. Identify the problem.
• B. Document the findings.
• C. Establish a theory of probable cause.
• D. Test the theory to determine the cause.

Correct answer: A

Explanation

The correct answer is A, as identifying the problem is the essential first step in troubleshooting, allowing you to understand what issue needs to be addressed. Options B, C, and D are subsequent steps that rely on having a clear understanding of the problem before they can be effectively carried out.