CompTIA Network+ (N10-008) — Question 833

A network technician is responding to an issue with a local company. To which of the following documents should the network technician refer to determine the scope of the issue?

Answer options

• A. MTTR
• B. MOU
• C. NDA
• D. SLA

Correct answer: D

Explanation

The Service Level Agreement (SLA) outlines the expected level of service and can provide details on the scope of issues that should be addressed. The other documents, such as MTTR, MOU, and NDA, do not specifically define service expectations or the scope of issues related to service interruptions.