CompTIA Network+ (N10-008) — Question 786

A network technician receives a support ticket about an employee who has misplaced a company-owned cell phone that contains private company information.
Which of the following actions should the network technician take to prevent data loss?

Answer options

• A. Disable the user account.
• B. Lock the phone.
• C. Turn off the service.
• D. Execute remote wipe.

Correct answer: D

Explanation

The correct answer is D, as executing a remote wipe ensures that all sensitive data on the lost phone is deleted, preventing unauthorized access. Option A, disabling the user account, does not protect the data on the device itself. Option B, locking the phone, is ineffective if the phone is already lost and in the wrong hands. Option C, turning off the service, does not remove the data from the device.