CompTIA Network+ (N10-008) — Question 752

Users report they cannot reach any websites on the internet. An on-site network engineer is able to duplicate the issue on a different PC. The network engineer then tries to ping a website and receives the following message

Ping request could not find host www.google.com. Please check the name and try again.

Which of the following is the next step the engineer should take?

Answer options

• A. Ping 127.0.0.l to test local hardware.
• B. Test the website from outside the company.
• C. Ping internal name server functionality.
• D. Check internet firewall logs for blocked DNS traffic.

Correct answer: C

Explanation

The correct next step is to ping the internal name server functionality (Option C) to determine if the DNS service is operational, as the inability to resolve domain names suggests a potential DNS issue. Option A is not relevant since local hardware tests are not needed at this stage, Option B does not address the internal DNS resolution problem, and Option D, while useful, is not the immediate step to verify DNS functionality.