CompTIA Network+ (N10-008) — Question 724

Which of the following is the first step a network administrator should take in the troubleshooting methodology?

Answer options

• A. Establish a plan of action.
• B. Document findings and outcomes.
• C. Test the theory to determine cause.
• D. Identify the problem.

Correct answer: D

Explanation

The correct answer is D, as identifying the problem is the foundational step in troubleshooting. Without clearly understanding the issue, the administrator cannot effectively establish a plan of action, document findings, or test theories, making options A, B, and C premature steps in the process.