CompTIA Network+ (N10-008) — Question 597

A technician just validated a theory that resolved a network outage. The technician then verified that all users could access resources. Which of the following is the next step the technician should take in the network troubleshooting methodology?

Answer options

• A. Verify the services are restored.
• B. Test a new theory.
• C. Write the lessons learned.
• D. Identify where the network outage is occurring.

Correct answer: C

Explanation

The correct step is to document the insights gained, as this helps in future troubleshooting and knowledge sharing. Verifying services restored and testing new theories are actions that should have occurred earlier in the process, while identifying the outage's location is not necessary after it has already been resolved.