CompTIA Network+ (N10-008) — Question 589

Users are reporting performance issues when attempting to access the main fileshare server. Which of the following steps should a network administrator perform NEXT based on the network troubleshooting methodology?

Answer options

• A. Implement a fix to resolve the connectivity issues.
• B. Determine if anything has changed.
• C. Establish a theory of probable cause.
• D. Document all findings, actions, and lessons learned.

Correct answer: B

Explanation

The correct step is to determine if anything has changed, as this can provide insights into potential causes of the performance issues. Implementing a fix without understanding the root cause could lead to further complications. Establishing a theory of probable cause is premature at this stage, and documenting findings is important but comes after identifying the changes.