CompTIA Network+ (N10-008) — Question 49

A user reports being unable to access network resources after making some changes in the office. Which of the following should a network technician do FIRST?

Answer options

• A. Check the system's IP address
• B. Do a ping test against the servers
• C. Reseat the cables into the back of the PC
• D. Ask what changes were made

Correct answer: D

Explanation

The first step should be to understand the context of the issue, which is why asking what changes were made is crucial. This information can help identify if the modifications directly impacted the network configuration. The other options, while potentially useful, are not as effective without first understanding what changes were made.