CompTIA Network+ (N10-008) — Question 482

A help desk technician discovers the following note while reviewing tickets in a customer's account:

Was able to confirm customer's problem with the system. Will upgrade system to latest version and monitor for further connectivity problems per developer's instructions.

Which of the following describes what the technician was documenting with this note?

Answer options

• A. The technician was approaching multiple problems individually.
• B. The technician was establishing a plan of action and identifying potential effects.
• C. The technician was testing a theory to determine the cause.
• D. The technician was identifying the problem by gathering information.

Correct answer: B

Explanation

The correct answer, B, indicates that the technician is creating a plan to address the customer's issue while being aware of potential outcomes, as suggested by the intention to upgrade the system. The other options do not accurately reflect the technician's proactive approach to problem-solving, as they either imply a focus on separate issues or a lack of planning.