CompTIA Network+ (N10-008) — Question 478

A network administrator responds to a support ticket that was submitted by a customer who is having issues connecting to a website inside of the company network. The administrator verifies that the customer could not connect to a website using a URL. Which of the following troubleshooting steps would be BEST for the administrator to take?

Answer options

• A. Check for certificate issues.
• B. Contact the ISP.
• C. Attempt to connect to the site via IP address.
• D. Check the NTP configuration.

Correct answer: C

Explanation

The best step is to attempt to connect to the site via IP address (C) to determine if the issue is related to DNS resolution. Checking for certificate issues (A) is less relevant since the user is unable to connect at all, contacting the ISP (B) would not be helpful as the issue is internal, and verifying the NTP configuration (D) does not apply to website connectivity problems.