CompTIA Network+ (N10-008) — Question 417

A customer calls the help desk to report that a Windows PC is unable to open any websites or access any server shares. The help desk technician suspects there is an issue with the configuration. Which of the following commands should the technician issue FIRST to troubleshoot the issue?

Answer options

• A. tracert
• B. netstat
• C. arp
• D. ipconfig
• E. nmap

Correct answer: D

Explanation

The correct command is 'ipconfig' because it provides information about the network configuration, including IP address and gateway, which are essential for connectivity. The other commands, while useful for network troubleshooting, do not directly address basic configuration issues as effectively as 'ipconfig' does.