CompTIA Network+ (N10-008) — Question 41

Wireless users are reporting intermittent internet connectivity. Connectivity is restored when the users disconnect and reconnect, utilizing the web authentication process each time. The network administrator can see the devices connected to the APs at all times. Which of the following steps will MOST likely determine the cause of the issue?

Answer options

• A. Verify the session time-out configuration on the captive portal settings
• B. Check for encryption protocol mismatch on the client's wireless settings
• C. Confirm that a valid passphrase is being used during the web authentication
• D. Investigate for a client's disassociation caused by an evil twin AP

Correct answer: A

Explanation

Verifying the session time-out configuration on the captive portal settings is crucial because frequent disconnections may indicate that sessions are expiring too quickly. The other options focus on different aspects that may not directly relate to the intermittent connectivity issue, such as encryption mismatches or passphrase validity, which are less likely to cause repeated disconnections requiring re-authentication.