CompTIA Network+ (N10-008) — Question 404

A user reports that a crucial fileshare is unreachable following a network upgrade that was completed the night before. A network technician confirms the problem exists. Which of the following troubleshooting steps should the network technician perform NEXT?

Answer options

• A. Establish a theory of probable cause.
• B. Implement a solution to fix the problem.
• C. Create a plan of action to resolve the problem.
• D. Document the problem and the solution.

Correct answer: A

Explanation

The correct answer is A because establishing a theory of probable cause is a crucial step in the troubleshooting process that helps identify the underlying issue. Implementing a solution (B) or creating a plan of action (C) should come after identifying the probable cause. Documenting the problem and the solution (D) is important, but it is typically done at the end of the troubleshooting process.