CompTIA Network+ (N10-008) — Question 330

A technician is investigating an issue with connectivity at customer's location. The technician confirms that users can access resources locally but not over the internet. The technician theorizes that the local router has failed and investigates further. The technician’s testing results show that the router is functional; however, users still are unable to reach resources on the internet. Which of the following describes what the technician should do NEXT?

Answer options

• A. Document the lessons learned.
• B. Escalate the issue.
• C. Identify the symptoms.
• D. Question users for additional information.

Correct answer: B

Explanation

The correct answer is B, as escalating the issue is appropriate when the technician has ruled out the router as the problem and further expertise is needed. Options A, C, and D are not suitable next steps because documentation and questioning won't resolve the connectivity issue that has already been identified.