CompTIA Network+ (N10-008) — Question 320

An engineer recently decided to upgrade the firmware on a router. During the upgrade, the help desk received calls about a network outage, and a critical ticket was opened. The network manager would like to create a policy to prevent this from happening in the future. Which of the following documents should the manager create?

Answer options

• A. Change management
• B. Incident response
• C. Standard operating procedure
• D. System life cycle

Correct answer: A

Explanation

The correct answer is A, as a Change management document outlines the processes for implementing changes to systems, which can help prevent issues like network outages during firmware upgrades. The other options, while important, do not specifically address the structured approach needed for managing changes to IT infrastructure.