CompTIA Network+ (N10-008) — Question 294

A technician installed an 8-port switch in a user's office. The user needs to add a second computer in the office, so the technician connects both PCs to the switch and connects the switch to the wall jack. However, the new PC cannot connect to network resources. The technician then observes the following:
✑ The new computer does not get an IP address on the client's VLAN.
✑ Both computers have a link light on their NICs.
✑ The new PC appears to be operating normally except for the network issue.
✑ The existing computer operates normally.
Which of the following should the technician do NEXT to address the situation?

Answer options

• A. Contact the network team to resolve the port security issue.
• B. Contact the server team to have a record created in DNS for the new PC.
• C. Contact the security team to review the logs on the company's SIEM.
• D. Contact the application team to check NetFlow data from the connected switch.

Correct answer: A

Explanation

The correct action is to contact the network team to address the port security issue, as the new PC is not receiving an IP address, which is often due to port security settings that restrict new devices. The other options are not directly related to resolving the immediate connectivity issue the new PC is experiencing.