CompTIA Network+ (N10-008) — Question 266

Which of the following documents would be used to define uptime commitments from a provider, along with details on measurement and enforcement?

Answer options

• A. NDA
• B. SLA
• C. MOU
• D. AUP

Correct answer: B

Explanation

The correct answer is B, SLA, which stands for Service Level Agreement, and it specifically details the uptime commitments and the metrics used to measure them. The other options do not serve this purpose: NDA (Non-Disclosure Agreement) protects confidential information, MOU (Memorandum of Understanding) outlines mutual agreements without binding commitments, and AUP (Acceptable Use Policy) defines acceptable behavior for users.