CompTIA Network+ (N10-008) — Question 261

A user calls the help desk to report being unable to reach a file server. The technician logs in to the user’s computer and verifies that pings fail to respond back when trying to reach the file server. Which of the following would BEST help the technician verify whether the file server is reachable?

Answer options

• A. netstat
• B. ipconfig
• C. nslookup
• D. traceroute

Correct answer: D

Explanation

The correct answer is D, as traceroute helps determine the path packets take to reach the file server and can identify where the connection fails. The other options do not provide this level of connectivity analysis; netstat shows active connections, ipconfig displays network configuration, and nslookup is used for DNS queries.