CompTIA Network+ (N10-008) — Question 246

An employee reports to a network administrator that internet access is not working. Which of the following should the administrator do FIRST?

Answer options

• A. Establish a theory of probable cause.
• B. Identify symptoms.
• C. Determine if anything has changed.
• D. Ask the user to restart the computer.

Correct answer: C

Explanation

The correct first step is to determine if anything has changed, as this can provide immediate context for the issue. Identifying symptoms and establishing a theory are important next steps, but they rely on understanding recent changes that could have affected connectivity. Asking the user to restart the computer may not address the root cause of the problem.