CompTIA Network+ (N10-008) — Question 228

A technician is assisting a user who cannot connect to a website. The technician attempts to ping the default gateway and DNS server of the workstation. According to troubleshooting methodology, this is an example of:

Answer options

• A. a divide-and-conquer approach.
• B. a bottom-up approach.
• C. a top-to-bottom approach.
• D. implementing a solution.

Correct answer: B

Explanation

The correct answer is B, as a bottom-up approach involves starting the troubleshooting process from the physical layer, such as checking connectivity to the default gateway and DNS server. Options A and C refer to different methodologies that focus on isolating the problem or addressing it from a higher level, while D is about executing a fix rather than diagnosing the issue.