CompTIA Network+ (N10-008) — Question 120

A technician is assisting a user who cannot access network resources when the workstation is connected to a VoIP phone. The technician identifies the phone as faulty and replaces it. According to troubleshooting methodology, which of the following should the technician do NEXT?

Answer options

• A. Implement the solution.
• B. Test the theory.
• C. Duplicate the issue.
• D. Document the findings.
• E. Verify functionality.

Correct answer: E

Explanation

The correct next step is to verify functionality to ensure that replacing the faulty VoIP phone resolved the user's access issue. Implementing the solution and documenting findings should occur after confirming that the problem is fixed, while duplicating the issue and testing the theory are steps that were already addressed earlier in the troubleshooting process.