CompTIA Network+ (N10-007) — Question 537

A vendor has installed new wireless access points in an office. After completing the installation, users in one area of the office report they cannot connect to the wireless network. A network technician confirms the users in that area cannot see the wireless SSID. Which of the following MOST likely explains the issue?

Answer options

• A. The AP power levels are too low.
• B. The wireless network is over capacity.
• C. A directional antenna was installed incorrectly.
• D. The channels are overlapping.

Correct answer: C

Explanation

The most likely cause of the issue is that a directional antenna was installed incorrectly, which can prevent users in certain areas from receiving the SSID. Low AP power levels might affect coverage, but it wouldn't specifically lead to the SSID being undetectable. Network capacity could be a concern, but it wouldn't cause a complete inability to see the SSID, and overlapping channels typically result in interference rather than a lack of visibility altogether.