CompTIA Network+ (N10-007) — Question 496

A help desk technician is assisting a user who is experiencing issues with video conferencing when a laptop is undocked. During meetings, the audio becomes garbled, and the video sometimes pauses for brief periods. Which of the following is the MOST probable cause of these issues?

Answer options

• A. Overcapacity
• B. Channel overlap
• C. Frequency mismatch
• D. Latency

Correct answer: A

Explanation

The correct answer is A, as overcapacity can lead to insufficient bandwidth, causing audio and video disruptions. Options B, C, and D are less likely in this scenario since channel overlap and frequency mismatch pertain more to wireless connection issues, while latency typically causes delays rather than garbled audio.