CompTIA Network+ (N10-007) — Question 438

A network technician is helping an end user who is working on a spreadsheet for a very important client. The client can see the file on the remote share but is not able to open the document to print it. This issue is associated with which of the following OSI layers?

Answer options

• A. Layer 2
• B. Layer 3
• C. Layer 6
• D. Layer 7

Correct answer: D

Explanation

The correct answer is Layer 7, which is the application layer responsible for end-user services and application access. Since the issue involves opening a file for printing, it pertains to application-level protocols. The other layers (2, 3, and 6) deal with data link, network, and presentation functions, which are not directly related to the application's ability to open or interact with the document.