CompTIA Network+ (N10-007) — Question 424

According to the troubleshooting methodology, which of the following steps will help a technician gather information about a network problem? (Choose two.)

Answer options

• A. Test solutions.
• B. Duplicate the problem
• C. Establish a theory of probable cause
• D. Question users
• E. Implement preventive measures.
• F. Document findings

Correct answer: B, D

Explanation

The correct answers are B and D because replicating the issue allows the technician to observe it firsthand, while questioning users provides insights into their experiences and observations. The other options either pertain to later stages of troubleshooting or focus on solutions rather than information gathering.