CompTIA Network+ (N10-007) — Question 42

A user reports intermittent performance issues on a segment of the network. According to the troubleshooting methodology, which of the following steps should the technician do NEXT after collecting initial information from the customer?

Answer options

• A. Document findings, actions, and outcomes.
• B. Establish a theory of probable cause.
• C. Establish a plan of action to resolve the problem.
• D. Duplicate the problem, if possible.

Correct answer: D

Explanation

The correct step is to duplicate the problem, as this helps confirm the issue and understand its nature better. Documenting findings, establishing a theory, and creating a plan are important, but they come after confirming the problem through reproduction.