CompTIA Network+ (N10-007) — Question 279

When trying to determine why users are unable to access a web-based application that was working the previous day, which of the following should be the FIRST question to ask to determine the scope of the issue?

Answer options

• A. What has been changed on the web server since the previous day?
• B. Is the application online for the end user to access?
• C. Does the user have access to the application?
• D. Is this a system-wide issue or just a certain user's issue?

Correct answer: A

Explanation

The first question to ask should focus on any changes made to the web server, as this could directly affect the application's accessibility. While confirming if the application is online and checking user access are important, they are secondary to understanding if recent modifications have caused the disruption. Identifying whether the issue is widespread or user-specific is also relevant, but it follows after establishing any potential server changes.