CompTIA Network+ (N10-007) — Question 267

A network technician is troubleshooting a problem with a user's client-to-site VPN connection. The user is unable to establish a connection to the server, but the error message that appears on screen does not contain useful information. Which of the following should the technician do NEXT to troubleshoot the issue?

Answer options

• A. Reconfigure the user's VPN connection in the router to fix profile corruption.
• B. Inform the user that provisioning sometimes fails and the connection needs to be attempted again.
• C. Review the logs in the VPN client to check for any informational messages.
• D. Verify the system has the latest OS patches installed.

Correct answer: C

Explanation

The correct answer is C because reviewing the logs in the VPN client can provide specific error messages or clues about the connection failure, which are essential for effective troubleshooting. Options A and D involve changes that may not directly address the current issue, while B suggests retrying without seeking further diagnostic information, which would not be an effective next step.